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If you are looking to return or exchange your order for whatever reason, we're here to help!
You can start a return or exchange by accessing our portal here. If you purchased re:do, your shipping label is free!
Please make sure you look at the sizing charts and notes found under them to get the best fit for yourself.
Exchanges are available solely for unworn, unwashed, unused items in new condition within 50 days of purchase. Refunds are available solely for unworn, unwashed, unused items in new condition within 50 days of purchase. Refunds are granted only after the items have been returned to and received by Tobacco Motorwear. If exchanging, your new item will be shipped to you free of charge after your exchanged item has been received and evaluated.
Please note the following exceptions to our return and exchange policy:
Below are some examples of common exceptions -
If you have any additional questions please contact customer service via email at contact@tobaccomotorwear.com.
This Policy is subject to change. By using our site you agree to this policy. We understand that ordering online presents some challenges, We try to help as much as we can by providing size charts and ample information. After receiving and trying your Tobacco Motorwear gear, if you wish to return for a refund you may do so as long as the item is not washed or used and is in new condition. Return shipping is free you purchased re:do at checkout, otherwise it must be paid by the customer. Refunds are available solely for unwashed, unused items in new condition within 50 days of purchase. Refunds are granted only after the items have been returned to and received by Tobacco Motorwear. After 50 days, customers are eligible to receive a store credit in the full amount of the purchase, not including shipping costs.
We warrant our items to be free from factory flaws or defects for the lifetime of the product. If your item has a flaw or defect, return it to us and we will repair or replace the product with a comparable item. These are wearables and like all clothing, components of clothing and materials, they have a lifespan. They are built to last but, depending on use, will eventually break down. Our warranty covers flaws of material and/or craftsmanship should it fail prematurely; it does not cover normal wear and tear.
If you have any questions, please contact Tobacco Motorwear Customer Service via email at contact@tobaccomotorwear.com.
When you make a purchase atTobacco Motorwear, we want to make sure it is delivered to you without issue. Get peace of mind with our delivery guarantee in the event your delivery is damaged, stolen or lost during transit. Package Protection covers lost, stolen, and damaged items so that you can rest easy knowing that you’re covered if one of your orders arrives damaged or doesn’t arrive at all.
How Does It Work
Normally, if a package is lost, damaged or stolen during transit, we will issue a claim with the carrier on your behalf and wait for the results of the claim investigation before issuing a refund or re-shipping the order - and in the case of damaged items, usually require visual proof of damage. Most carriers only pay up to $100 per shipment.
By selecting Package Protection at checkout, we are able to handle claims faster. You simply submit a claim on our claims portal and we'll issue a no hassle refund or replacement.
When Is A Shipment Deemed 'Lost'?
We use the same rules that the carriers use for defining a lost shipment:
Shipping carriers may classify these situations as a ‘delay’ if there is a high number of shipments in their network, and they are aware of delays. As long as there are no known carrier delays, we will offer a refund or replacement right away.
What Is Considered 'Damaged'?
What Is Not Covered Package Protection?
How To Submit a Claim
Our Policy For Handling Unprotected Shipments
WE CANNOT TAKE RESPONSIBILITY FOR PACKAGES STOLEN FROM YOUR DOORSTEP, MISPLACED, OR LOST IN DELIVERY. You know your area best, please send to the most secure address possible. If tracking shows that a package was delivered, issues must then be resolved with the USPS, FedEx, or other involved shipping company. Should none of these outlets resolve the situation, email us and we will do our best to see if we can work out a deal on a replacement product, after the attempted resolution with the shipping company. We are a small business and we always strive to deliver an excellent experience, however, we cannot assume liability for every package.
If you need special delivery requirements, please email or call customer service with Name, Order Number, and details of delivery needs. We can add signature or overnight, according to shipping company parameters, at an extra cost to you, to be determined by our warehouse.
If you have any further questions, please contact Tobacco Motorwear Customer service via email atcontact@tobaccomotorwear.com
